PNB on recovery path: Strengthens internal systems and launches new initiatives to bounce back
PNB on track to bounce back within 6 months; customer confidence intact: PNB MD&CEO
Launches Centralized Loan Processing Centre for ‘Best in Class’ Credit Appraisal and Processing
New Delhi: Punjab National Bank (PNB), India’s largest nationalized bank, continues to surge ahead on its recovery path and strengthen its internal systems and processes. Under ‘Mission Parivartan’, a future-facing initiative to push the bank forward on its transformation journey, many steps have been taken to position PNB as a future-ready bank. In the esteemed presence of MD&CEO Mr. Sunil Mehta; Zonal Manager Mumbai Mr. Rajiv Puri; General Manager (Credit) Mr. GS Gusain, Mr. D.D. Chand General Manager (Treasury) and Circle Head Mr. Sunil Goyal, PNB today announced the opening of its second Centralized Loan Processing Centre (CLPC) . The second CLPC, which has been set up at Pragati Towers, BKC,Mumbai, will ensure improved turn-around-time, separate Pre- and Post-sanction responsibility and enable qualitative credit assessment as well as efficient monitoring.
Mr. Sunil Mehta, MD&CEO, Punjab National Bank, said, “Today, we are living in an age where generalization has given way to specialization. This is visible in all walks of life. In such a scenario, the knowledge and capabilities that the 123-year-old Punjab National Bank must be decentralized to expand reach and increase customer convenience. Our second Centralized Loan Processing Centre, a brainchild of our Mission Parivartan and Credit team, is a step in the same direction. It will set the tone for similar centers across India in the future.”
He added, “Even during the most turbulent times, our domestic deposits have grown. Our customer confidence has not been impacted. This could not have been possible without a determined PNB team that has worked continuously to go the extra mile. Our new initiative aims to bring efficiency in due diligence and better turn around time for efficient delivery of credit.
Centralized Loan Processing Centre (CLPC)
With the launch of CLPC, Credit Operations will be performed at specialized loan processing centers. This will help the branches focus better on lead generation and enhanced customer service. Similar centers are being established Pan-India in a phased manner.
To ensure strict segregation of Pre- and Post-sanction roles and responsibilities for enhanced accountability in line with the Government of India’s Enhanced Access and Service Excellence (EASE) program, PNB has proposed to establish Centralized Loan Processing Centers Pan-India in a phased manner for processing of Loans above Rs. 50 lakhs. The CLPCs have been envisioned to work as independent support and work outlets comprising of the Credit Processing Cell and Credit Monitoring Cell which are primarily responsible for pre-sanction appraisal, sanction, post-sanction follow-up/monitoring effectively while the Branches will act as Marketing and Delivery Outlets.