DJB provides Online Bill payment facilities and other online services for the convenience for its consumers.
The Delhi Jal Board has prepped-up its Revenue Management System (RMS) in order to provide cutting-edge bill payment facilities to its consumers. The RMS facility is a one-stop shop for all payment related requirements. Now, the DJB customers can view and pay their water bills at the click of a mouse from the comfort of their homes.
The consumers can easily pay their bills by logging into the customer portal link at www.djb.gov.in and can also avail other online services. The consumers can simply log in to the portal and register using their KNO and Mobile/E-mail Id to avail the online convenience.
The Delhi Jal Board has also ensured customer convenience through a bevy of other online facilities such as ‘Know new KNO,’ form downloads (the forms for new connection, mutation, disconnection & reopening, complaint registration), track application status, grievance registration, consumer profile edits etc.
Also, the consumers can register for the SMS alert facility through which they can receive real-time messages informing them of the status of their applications, and other information relating to bill payments and so on.
The Board is providing these online services 24 x 7 for the benefit of its customers. Other than this, the consumers may also call the Revenue Customer Care Helpline Number at 011-23612222 in case of any enquiry pertaining to bills/ payments.
The consumers can access these services by following these simple steps:
Online Bill Payment:
Click Pay Online and then on Service Provider
Provide the new KNO in the text field and click on Submit
Select appropriate option and click on Payment
The payment can be made through credit cards, debit cards, internet banking or cash cards
Click on View/Print latest bill
Provide the new KNO in the text field and click on view bill
The bill will be available for download
Click on the PDF icon to download or view the bill
Hence, DJB encourages its customers to register themselves to enjoy better convenience and efficiency.